FAQs
How can I start video KYC on the Belong app?
You will be given the option to complete video KYC on the Belong app if your CKYC records are expired or if we could not find any valid documents in your CKYC records. In this scenario, if VKYC is supported in your country, you will get the option to ...
What KYC options are available on the Belong app?
Onboarding on the Belong app is completely digital. You can complete your KYC verification either via CKYC verification or VKYC verification process (if you don’t have valid CKYC records) (basis your country)
What documents are required to complete the VKYC?
Please keep your original PAN & passport ready before the video call to complete the verification seamless.
How to obtain/download e-PAN?
1. Visit the e-PAN portal Go to the official e-PAN request and download page on the Protean website: https://www.onlineservices.proteantech.in/paam/requestAndDownloadEPAN.html 2. Enter your details Provide the required information: PAN number (or ...
What is an e-PAN?
An e-PAN card is a digitally signed, password-protected electronic version of the Permanent Account Number (PAN) card issued in PDF format by the Income Tax Department of India.
Which countries have video-based KYC (VKYC) option enabled?
We have video based KYC option enabled for the following countries: Country Name ISO Code Phone Code Currency Code Australia AU 61 AUD Austria AT 43 EUR Belgium BE 32 EUR Canada CA 1 CAD Cyprus CY 357 EUR Czech Republic CZ 420 CZK Denmark DK 45 DKK ...
Which countries have CKYC onboarding option?
Right now, we support CKYC onboarding in the following countries: Country Name ISO Code Phone Code Currency Code Albania AL +355 ALL Andorra AD +376 EUR Armenia AM +374 AMD Australia AU +61 AUD Austria AT +43 EUR Azerbaijan AZ +994 AZN Bahrain BH ...
What if I don’t have access to my Aadhaar linked Indian phone number?
At the moment, we can only complete your onboarding if you have access to the Aadhaar OTP.
Belong is telling me my CKYC records are not valid/are expired. What can I do?
We request you to connect with your Indian bank account/financial institute where you already hold an account and request them to get your details updated on the CKYC portal. Once they do, you should received a *CKYC number that you can share with us ...
What is the CKYC onboarding process?
CKYC onboarding is a fully online process. Via this method, Belong will be able to onboard you as long as you have valid KYC documents in your CKYC records and you have an Aadhaar card and access to Aadhaar OTP. You can follow the below steps to ...